Return policy
Right to Cancel Your Order
You have the right to cancel your order within 24 hours of placing it, without providing any reason. After cancellation, you have an additional 14 days to return the product. You will then be refunded the full order amount, including shipping costs. Only the return costs from your home to the online store are your responsibility. These costs are approximately 7.25 euros per package. Please check your courier's website for exact prices.
If you exercise your right to cancel, the product, along with any accompanying accessories and – if reasonably possible – in its original condition and packaging, must be returned to the retailer.
To exercise this right, you can contact us via support@[YOUR SHOP NAME].com. We will then refund the outstanding order amount within 14 days after receiving your return, provided the product has already been received in good condition.
Shipping Policy
Delivery Time
Our commitment to delivering high quality has led us to handle all orders with the utmost care during shipping. Currently, we aim to deliver your order within an average delivery time of [X] to [X] business days. Please note that these delivery times are estimates and may vary depending on your location and current circumstances.
Delays Due to Unexpected High Demand
We would like to emphasize that delivery times may vary due to unexpected high demand that can suddenly occur. While we always strive to deliver your order as quickly as possible, there may be times when demand for our products increases significantly, leading to delays. We ask for your understanding in such situations and assure you that we will do everything we can to minimize delays.
Shipping Service
We use DHL, a well-known international courier company, to deliver your order safely and reliably. With DHL, you are guaranteed excellent service and real-time tracking of your shipment to monitor its progress.
Additional Features
To enhance your shopping experience, we also offer:
- Free Shipping: For orders over a certain value, we offer free shipping.
- Insured Shipping: If you need your order to be prioritized and insured, we offer insured shipping for an additional fee.
- Customer Service: Our dedicated customer service team is always ready to answer your questions and address any concerns.
We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our shipping policy, please feel free to contact us. Thank you for choosing us for your purchases!
Collaborations
Hello! Are you well-known on social media and do you like our products?
At [YOUR SHOP NAME], we are always open to fun collaborations! 🤝
Fill out the contact form below to see if you qualify for a free product in exchange for a promotion.
Once you sign up, our team will contact you as soon as possible :)
Don't forget to include the following in your message:
- Instagram Username
- TikTok Username
- Phone Number
Good luck!